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Article: How-To-Master-Non-Verbal-Communication-Is-Vital-To-Your-Success-In-Selling
by Leslie Johnston
Communication is always the key to any business relationship, especially when you meet your customer for the first time. You know, “You don’t get a second chance to make a first impression.”
As salespeople we need to understand when we speak about communication, non-verbal communication is just as important as verbal communication. I believe it is only something like 6% of all communication is verbal, so therefore non verbal isn’t just important, it’s vital.
We non-verbally communicate in many different ways such as: our tone of voice, eye contact, posture, and our facial expressions. The way we dress, behave, and act are all forms of non-verbal communication. Very importantantly, it is how we react with our body and facial expressions in response to what our client/customer said or did.
Whenever presenting to a potential customer and you are actually delivering and receiving two messages, one from the verbal and another form the non-verbal. Most likely the message coming non-verbally is the main one, so pay close attention. It shows what the customer is actually thinking.
There are two different signals that a person can communicate to you, open or closed. The open signals would mean a person’s willingness and acceptance. Closed signals mean just the opposite crossed hands, legs or arms, and no eye contact.
Just as creating effective communication skills verbally is a process that has to be cultivated, it is the same with non-verbal communication. It is a form of communication that needs to be cultivated.
So go ahead and start listening to what others are saying, not just with there mouths, but what they are really trying to tell you.
Start of by learning how to be happy, smiling and relaxed with your customers/clients and that will cover 99%.
To learn more on effective selling and what not to do click on to
www.TheHandsOnTrainingSystem.com right now and get my FREE 5 part training program and enjoy.
Yours in Success
Leslie Johnston
The Hands On Trainer
Leslie Johnston has been in sales and Management since 1969 and during that time has worked in the Tire Industry until 1981 and then in the financial services until 2000.
He is a very entertaining and dynamic speaker and as a sales trainer he is truly awesome and highly motivational. Since the mid Seventies he has conducted hundreds of seminars and training courses during that time.
He has now retired from selling but keeps extremely active speaking and teaching others how to sell.
All of the sales training that he received in his early days he reckoned that some thing was missing and it was all what he calls “Product Bashing” and then spent the next 5 years studying and experimenting on how to “Problem Solve “ and his sales figures went through the roof.
Follow what he teaches you to do and just watch your income GROW!
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