It Is All About Customer Service!
by Matthew Keegan
In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. For
Handling Difficult Customers 8 Strategies
by Neen James
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, t
Complaints Are Actually A Good Thing!
by Diane Hughes
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that c
Poor Customer Service Are Your Customers Driving Away Other Customers
by Rick Weaver
Every customer you have is a word-of-mouthadvertiser for you. Unfortunately 90% of this freeadvertising is negative. Your goal is to getpositive-word-of-mouth advertisers.
Tips for using Movers
by Flemming Andersen
By Flemming Andersen
Getting a moving company to help you with the difficult task of moving is a great idea. There are so many moving companies that it may s
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty
by Sean D'Souza
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question ho
If You’re Still Digitizing, You need to read this now!
by Aubrey Richardson
Still digitizing, huh? Why? If you’re still digitizing I’m guessing you either enjoy it or feel as if you have no other choice available to you. I realize there are c
Making the Connection: Customer Relationships That Build Your Business
by Kathy Gulrich
Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those compa
The 5 Ws of World Class Customer Service Skills Training
by Rosanne Dausilio, Ph.D.
The preamble to the United States Constitution begins, ‘we, the people.’ I feel strongly that we, the people, are what make the difference in life, both per
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Ethics How To Take the Measure Business
by Patty Baldwin
When asked to write a small piece pertaining to ethics and integrity in the business world, my first inclination was to draw on personal experience. Everyone has ba
The Added Value Is YOU!
by Virden Thornton
" If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that was prepared in an att
Why Your Artwork Is Garbage!
by Aubrey Richardson
You’ve heard the phrase “garbage in, garbage out!” It’s also true when they say “What You See Is What You Get!” The acronym is WYSIWYG!
Having been in the di
How to be friends with your bank manager. He might even take you to lunch!
by Marcus Owen-Henson
Bank managers have a habit of writing nasty letters when they are owed money and only get excuses instead of payment, from their clients. If you have received such a l
Cross Selling Training
by ttraut@unlockit.com
Most companies train their customer service representatives to ask questions to solve problems. Cross-selling is extending those existing skills since selling really
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