Creating the Right ‘Viral Reputation’
by Gary Durkin
Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn’t new) - is called ‘Viral’. Based on the
Sorry, No Customer Service After 4:00 P.M.
by David Leonhardt
A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their
Dont miss great warranty offers on luxury watches
by milid
If you dreamed on having one of those expensive luxury watches but you could never afford it then we might have the solution for you. We offer almost identical replicas of highly ex
Your Voice Print
by John Di Lemme
"Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards ful
Learn How To Dress Up Your Presentation The Easy Way
by Aubrey Richardson
Honoring individuals for their achievements may say a great deal about the person but can also demonstrate the sincere appreciation of the one awarding and recognizing t
CRM 101 – The Basics of Customer Relationship Management
by links
What is CRM?
CRM, or Customer Relationship Management, can be defined as a software program, business strategy, or internet system that helps a business manage and organize its
Why Most People Are Afraid To Use An Outside Source
by Aubrey Richardson
Let’s face it, it’s arguably a better choice to outsource any and all of your work that can be supplied by other means. There are a great number of businesses in the wo
If I Were The Competition, What Would I Do To Put Us Out Of Business
by Gary B. Cohen
Successful corporations reinvent themselves every year. Sony is producing X new products per day. 3M races itself in the invention process. Leaders of these corporations ask
Setting Up a Customer of the Week Program for a Mobile Car Wash
by Lance Winslow
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on t
Are You Giving Your Customers Enough Reasons To Return To Your Business
by Karin Manning
Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an
Will Howard Sterns Major Move have a Dramatic Effect on Radio Advertising Revenue
by Louis Victor - New Age Media Concepts
Recently the "King of All Media" Howard Stern announced his agreement with SIRIUS Satellite Radio, the question is what type of impact will that have
Aint We Wonderful!
by Pat Quinn
It may come as a surprise to you to discover that customers don’t buy your products or services because they feel that you have a right to make a profit. In other words, thei
Should I Have My Company Mystery Shopped
by Anne M. Obarski
I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing a
Customers What They Really Want 6 Secrets of Customer Service
by Alan Fairweather
What customers really want can be divided into two areas.Firstly - they want the core service of your business tomeet their needs. They expect your product or service
To Complain and Win! My Personal Recipe
by J D Sallen
Prime directive: Make sure your claim is reasonable! Otherwise, forget it. First thing: If you have a legitimate claim denied or a beef with a company (my method can b
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