Cross Selling – Its About Connecting with Customers
by ttraut@unlockit.com
What do TiVo®, XM Radio®, and the Do-Not-Call List have in common? They represent the collective voice of the prospective saying, “leave me alone; do not annoy me wit
Dealing with Disgruntled Customers
by Vishal P. Rao
No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer service squadron and an award-winning product, but stil
Are You Satisfying Your Customers
by Rosanne Dausilio
The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following: Customer dissatisfaction with the quality go
Find Out Where Your Firm Stands in Today’s Customer
by Hank Brigman
Looking For Ways to Improve Sales and Customer Relationships? Find Out Where Your Firm Stands in Today’s Customer Touchpoint Management (CTM) Revolution by Taking th
Identify Your Silent Customer Service Message
by Rick Weaver
With the growing number of people in every business sector,doing business requires creativity and ingenuity. Theentrepreneur that understands the importance of thinkingdif
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The Truck Chronicles, Part 2
by Tom Reitze
Getting into an accident with a big truck can be a harrowing experience, as the truck is so much bigger than one's car. But how about tangling with a big rig as a pedestrian?
It’s Customer Service Stupid: Delivering Customer Service Training That Sticks
by Julio Quintana
"Society is always taken by surprise at any new example of common sense." This Ralph Waldo Emerson quote opens one of the most impressive works on customer service
Dont Be Afraid To Give Problem Customers The Boot
by Tim Knox
Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give
Why you should Hire Movers
by Flemming Andersen
By Flemming Andersen
Moving is a difficult and stressful time. There are a lot of things that have to be done and it can take a long time to get everything th
Customer Service A Sweet Essence
by Jim Hoyle
First let us specifically define customer service. It is the performance of a duty or responsibility due to a customer as a result of selling them a product or service.
Renewing Customer Loyalty
by Joe Love
Every business loses customers, but not many do much about getting them back. And that is a big mistake. Studies show that the average business looses 20 percent of its custom
Things about the Call Displat Spoofing service
by grojanfabiola
"Call display spoofing" and "call spoofing" are almost the same thing. They represent a service that comes into your life offering you and your family privacy and safety. Ca
Putting The Serve Back Into Customer Service
by Jim Meisenheimer
Good service is easy to spot and hard-to-find. Mediocre serviceoccasionally stands out but only because it's the cream-of-the-crap. Last week I had the opportuni
How to Transform Your Voicemail into an Effective Medium of Communication
by Scott Ginsberg
"Hi this is Randy. Leave me a message after the beep and I’ll get back to you as soon as possible. Thanks and have a great day." Garbage. This is an exampl
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