Absence Makes the Heart Grow Fonder
by Janice D. Byer
However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like ‘Out of Site, Out of Mind’. Your existing clients are you
Client Appreciation It Means Everything!
by Ernest Oriente
Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way y
Got A Consumer Problem
by Andrew Lawrence
Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, e
Customer Loyalty
by Christoph Puetz
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But the
Customer Service and The Human Experience
by Rosanne Dausilio
" Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, thes
Why customer lifetime value is the most important measurement in your business.
by Peter Lawless
How do you calculate your profitability?
You will need to apply some simple accounting rules in relation to fixed an
Oil Change Customer from Hell or Hoax; You Decide
by Lance Winslow
Evacuation, "E-Vac" Oil System for Oil Changing How do most mobile oil change companies remove the used motor oil from the crank case? Well they "Evacuate it" or in
Free phone Numbers: help to keep your business going
by Jennie
Free phone numbers are a highly valuable business service. Everyone loves to save money or avoid paying money on communicating via a phone. If you provide your potential customers
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Investing In Your Own Customers: A Neglected Skill
by ScreamingBee
Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to
Top Ten Strategies for Delivering 5 Star Customer Service
by Bea Fields
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer se
Mastering Challenging Service Situations
by Anthony Mullins
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and
RETAIL GREETERS: Sales Builders or Customer Turnoff
by John Di Frances
Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as the per
Sending Mixed Signals Can Send Your Clients Away
by Jeff Simon
I call it the "wave and roll." You walk up to an intersection. You look both ways before you cross when you make eye contact with an oncoming vehicle. You meet the gaz
A New Way To Handle Complaints, Or Is It
by Peter Hunter
What a lot of money we have been wasting on dealing with customer complaints. Instead of dealing with them and attempting to satisfy the customer we should create a
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