In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, r

Your Actions Tell Your Clients How You Expect To Be Treated
by John Jantsch

There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated." Look all around you and y

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Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes."

Into every professional practice falls

First Contact: The Source of Customer Loyalty
by Leanne Hoagland-Smith

With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many

The Unbeatable Laws Of Customer Service
by Eric Garner
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.



Businesses Need to Rehumanise
by Jesse Somer

Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tel

Hotel and Restaurant Decerating
by Narayanan Krishnaswamy
Interior decorating –Hotels and Restaurants
“order a steak and they send us a pie”
e.e.cummings

The dining place should be attractive, inviting

The Number 1 Rule for Businesses Be Professional
by Denise Hall

Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and

Customer Service DELIVERY
by Eric Garner
If you want to go to the top of the league in customer service, then you need all your customer-serving staff to practise the 8 features of service D-E-L-I-V-E-R-Y.



Support is key to success for any company
by Brian Kelly
As you may have already heard, PAS (the Prosperity Automated System) has added another income source to its line-up. It is called Freedom Rocks. Freedom Rocks, in a nutshell,

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
by Lance Winslow

Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday

Provide Exceptional Value Grow Your Business
by Steve Brunkhorst

The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services

Conducting An Effective Customer Satisfaction Program
by John Slovak
Most customer interaction studies have a couple of core issues that we'd like to measure. Among the top are: satisfaction, importance, and loyalty.

Satisfaction is h

Clients What They Want from You
by Donnie Harrison

A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing ar