What Do Your Clients REALLY Think of You
by Laurie Hayes
********************************************* Know Thyself - Socrates ********************************************* I'd like to start this article with a
Silly Service has its Serious Side: Test Your Customer Service Knowledge!
by Craig Harrison
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the co
6 Reasons Why Complaining Customers are Golden
by Kevin Wirth
With Some Tips on How to Respond Tt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset
How To Keep Your Customers Coming Back Understanding Customer Retention
by Tanya Beaudoin
Why do some businesses offer points, stamps or every tenth coffee for free? These businesses understand that a customer retention program is a fantastic way to ens
Astonish your Customers With These Customer Service Tips
by Catherine Franz
Customer service today is getting worse. Win customers overand you build your business for life. Proven by the leaderin the industry -- Nordstrom's. Nordstrom's custo
The Voice of Customer Service
by Craig Harrison
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice c
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
by John Di Frances
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dol
The truth about Caller ID Spoofing and call spoofing
by grojanfabiola
Caller ID spoofing is a new and great way to protect you and your family privacy against all kinds of phone harassment. The caller ID spoofing service provides you anonymity
Wholesale Buyers Versus Retail Customers
by Michael Michaelsen
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buy
Is The Customer Always Right
by Jennifer Valente
In short, yes… uhm well, no… maybe sometimes? O.k., so you might have gathered by now that there is no “short” answer. Anybody who truly believes that the customer is alw
Basic Levels of Consumer Integrity that Presently Permeates Society
by Lance Winslow
Reality is not always pretty. But here is a tad bit of it for you today. Well here is an interesting occurrence that is of interest. And this is in any town middle class
How To Kick Your Customer Service Up A Notch
by Rosanne Dausilio, Ph.D.
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up
Quality vs. Quantity
by Jenny Kerwin
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don’t seem to get along. • Representative Super Speedy says, "I
Does Your Customer Talk Back To You
by Cheryline Lawson
What is your customer saying about you? Do you really know? Does your customer really know who you are? If you don't know what your customer thinks about you, yo
Courting Customers From First Date to Marriage
by Bryan Brandenburg
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun.
| 